Case Study

Client: Residential Homeowner

Client: Light Fixture Installation, Electrical Outlet & Switch Relocation

Introduction:

Electrical work can be a dangerous task for many homeowners. To keep everyone safe, you need a licensed and insured professional. For example, one of our recent clients needed help with the installation of light fixture and relocating an electrical outlet and switch.

The Challenge:

The main obstacle our client faced was finding a trustworthy electrician who could perform the job properly, exactly as they wanted it. The electrician they were looking for needed to be someone who listened to them and finish the job when they promised.

The Solution:

They came to Hooked Up Electric for help, because we could offer everything we wanted. One of our certified electricians, Dillon, went to the client’s home.

Upon arrival, Dillon was a perfect example of our values, being customer-focused and professional. He made sure to listen to everything the client wanted, and made sure he had a clear understanding of what the project would involve before getting started. Dillon safely installed the light fixture and moved the electrical outlet and switch so that the client would get everything they wanted

The Results:

The project was completed exactly as the client wanted, leaving them thrilled with the finished product. Dillon’s friendly and professional demeanor made sure that the client felt heard and safe, leaving the following review:

“Dillon is a very professional, friendly young man. He did exactly what I asked him to do and in a timely manner. If I ever need an electrician, I will ask for Dillon”

We aim to have all of our employees and every job resonate with a review like this one. Hooked Up Electric wants to be a place that customers feel comfortable sharing their thoughts, and know that the electricians will listen closely to make sure everyone walks away happy.

Conclusion:

We are always looking to make sure that every job we perform ends up just like this one did. Customer satisfaction is essential to us, and we want to make sure that our electrical services leave customers in a safe environment and feeling good about our presence on their property.

Residential Homeowner Study