Case Study

Client: Residential Homeowner

Client: Electrical Diagnostic Service

Introduction:

Electrical issues are one of the worst things that homeowners have to deal with. But, when they do occur, it is essential to have two key answers: the diagnosis of their problem and clear pricing of the how much the job to fix it will cost. We know you need honest and transparent pricing to make a decision, so we make sure to give you just that, just as one of our clients recently discovered.

The Challenge:

When our client faced an unknown electrical issues at their home, they needed to hire a professional who could properly determine the problem. They needed to find a trustworthy electrician and know how much they would have to spend on repairs without having to deal with expensive, unforeseen charges.

The Solution:

Hooked Up Electric sent Dylan, a licensed electrician, for the service call. After reaching the client’s home, Dylan carefully assessed the situation and properly diagnosed the electrical problem.

Additionally, after hearing our price of $99, the client was put at ease to know how much the repairs would cost in advance.

The Results:

However, we also make sure that our clients are not left in the dark about what is wrong. While diagnosing and repairing the problem, Dylan explained the issues in easy-to-understand detail so that the homeowners knew exactly what was going on, why it had occurred, and what needed to happen in order to fix it. The client was so happy with Dylan’s work and Hooked Up Electric’s values as a company that they left this review:

“Technician was really helpful and knowledgeable about his work. Diagnostic fee of $99 is a great price. Thank you Dylan and company you got my business when I need a electrician.”

Conclusion:

Just like we did with this client, Hooked Up Electric always aims to build lasting relationships based on trust, expertise, and fair pricing. Just by having a knowledgeable staff and direct, transparent, and honest answers to things such as cost and a diagnosis, we remove any uncertainty that customers may feel. We want to be your go-to electrician for life, which means making sure our customers always feel safe and secure.

Electrical Diagnostic Service Study